Malaysian e-government initiative started in 1997 and is one of the flagship applications of MSC which aims to transform Malaysia into a knowledge-based economy and society towards Vision 2020. E-government seeks to improve the convenience, accessibility, and quality of interactions between citizens, business and government sectors. Malaysian e-government was reported to rank 25 out of nearly 200 countries in year 2007.E-government offers application such as e-Filling, Renewing Road Tax and Driving License Online, KWSP’s i-Akaun and E-Perolehan. LHDNM e-Filling service was introduced to corporate taxpayers and individual taxpayers in 2003 and 2004 respectively. It provides a channel for taxpayers to file their return. Now, we can renew road tax and motor insurance policy at http://www.myeg.com.my/. It also provides a list of about 100 insurances companies to choose from. Besides that, we can also renew driving licenses and pay traffic summonses online through http://www.jpj.gov.my/.
Other than that, KWSP's i-Akaun is an EPF account which available on the internet. Members can use it to check account's status or history of transaction, and also to calculate amount eligible for withdrawal. Employer can use it to submit form and make payment online, it is also convenient to update correct and complete employees' information. E-perolehan is an online procurement system that allows suppliers to offer their products or services online to government. They can receive, manage and process purchase order and receive payment via the internet.
Malaysians are still skeptical to trust electronic transaction, such as paying bills online. Some citizens may face language problem to use government websites as they may not be Bahasa Malaysia or English literacy. As consumers are seemed likes “forced” to comply with government’s requirement in implementing e-government’s plan, they may be unwilling to use or participate in it. Besides that, broadband services is not very satisfactory, many citizens still do not have the internet access at their home.
Government should make sure the decision and policy they made are keep pace with the technological change and progress in ICT and multimedia industries. To be successful, e-government needs marketing expertise to better promote awareness, encouragement and dissemination of information on the benefits that can be obtained by citizens and other users.
In my opinion, our government is doing very well in implementing e-government, especially with the introduction of various government website, such as http://www.gov.my/, however, more effort should be put to increase the usage of it.
2 comments:
e-goverment is a must nowadays...it can save cost and save time...but the problem is not all people willing to use it or able to use..so more attention should be put on the problem..
citizen always complaint about government didn't provide the facilities and equipment to malaysian. but when government provide the thing like e-government, less citizen know and use
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